The Toby’s Promise

Here at Toby’s we are committed to providing the best possible service to both you and your pets. Whether you use us every now and again, every week or every day, we will always strive to provide you with consistent service of the highest quality.

As pet owners ourselves, our team know that your pets are just as much a part of your family as the people walking on two legs. For this reason, we will always treat your pets as though they are our own.

Our promise to you is simple. We will…

• Provide a high quality, punctual and hassle-free service

• Keep in touch with you in a timely and professional manner

• Aim to provide our services at an affordable rate and always aim to deliver value for money

In return, we ask that our customers…

• Provide us with honest, accurate and detailed information about what they expect from our services

• Communicate with us in a friendly, courteous and reasonable manner throughout your time working with us

• Ensure that payments for our services are paid on time and in line with our Customer Payments Instructions

Everyone at Toby’s would like to thank you for trusting us with your pets and we look forward to hearing from you!

Thank you,

The Toby’s Team