Frequently Asked Questions

Please check through our list of Frequently Asked Questions before you get in touch:

• How do I get in touch to discuss a booking?

  If you have all of the information that you need then you can Request A Quote using the link at the top of this page. If you have questions or want to ask something before making a request then you can use the Contact Us link.

• How else can I get in touch?

  Our email address is admin@tobysppc.org and can be used to contact our team about existing bookings or if you have another question.

• When is my booking confirmed?

  Your booking is confirmed after you have submitted Booking Confirmation to us and when you have paid your 10% deposit. This will be discussed with you by the Team Member dealing with your booking. You will need to submit your Request A Quote form first so that we can put your booking together.

• Can I request a specific Team Member?

  Yes, of course. If you have worked with us before and want to request the same person we will do our best to accommodate this.

• What areas are you currently working in?

  We are based in South Shields, Tyne and Wear. We currently serve customers in and around this area but as we currently only have a small team we may not be able to support your requests just yet. We are working on it though!

• Can I cancel my booking?

  Yes, but there may still be a charge. This information can be found on our Terms and Conditions which can be found here.

• Can I make a block booking?

  Yes, this can be selected on your Request A Quote form at the beginning of the process.

• How can I pay?

  We prefer payments to be made directly into our bank account however we do accept cash. We will issue you with a receipt following any payments. An initial 10% deposit is taken at the time of booking. 50% of the total balance must be paid 72 hours before your first booking. 100% of the balance is due no less than 48 hours after your booking has taken place or after the first session if it is a repeat booking.

• Are you fully insured?

  Yes, Toby’s Premier Pet Care holds public liability insurance.

• Are there any pets that you will not provide services for?

  Unfortunately, yes. We will take a look at what you are looking for but our team will make an assessment on whether or not we can support your request. We will always get back to you, even if we feel we’re not the right organisation to help you and your pet.

• Do you offer discounts or other offers?

  Throughout the year we will advertise any offers or deals that are available.

• Do you have a contact number? Do you use other apps to communicate?

  Yes, our contact number is 07476 471 549. You can also text us or use WhatsApp to contact us using the same number.